Provides a broad description of the general approach to the process of solving problems as well as an outline to a number of different problem solving methods and techniques.

 

•  Demonstrate how to frame a problem properly in the first place

•  Provide knowledge on several useful problem solving techniques and methods

•  Show individuals how to follow a practical process to maximise the chances of finding a useful solution

 

1. Recognizing and specifying the problem

2. Defining the problem

3. Breaking the problem down into 'pieces'

4. Collating and understanding the data

5. Searching for ideas and solutions

6. Evaluating ideas and solutions

7. Selecting the most appropriate solution

8. Implementing and evaluating the chosen solution

9. Assessing the resolution impact

10. Determining and documenting the real benefits of the chosen situation