Provides a step-by-step approach to improving information flows at all levels in the organization. This is done by focusing on the clarity and timeliness of the communication message and on the effectiveness of the mechanisms for listening to feedback.

•  Create an understanding about how information flows up, down and across the organization

•  Provide a systematic process to choose the right communication method to deliver the message clearly and efficiently

•  Demonstrate how to set up a centralized information gathering and dissemination organization to help communications flow in an optimal manner

 

 

1. Determining what to communicate

2. Selecting communication models

3. Where and when to communicate

4. Communication feedback

5. Piloting a communication process

6. Assessing early results

7. Developing communication standards

8. Communication implementation planning

9. Training in effective communications

10.Communications post auditing