Helps to focus and hone your listening skills in every situation. Well-developed listening skills are a vital part of the oral communication process.
 

•  Identify the four stages of the listening skills cycle (Hear, Understand, Interpret and Respond)

•  Recognize the characteristics of effective and ineffective listening

•  Practice a number of listening activities

•  Identify any bad listening skills you might have

•  Formulate a personal action plan for developing your listening skills

 

1. Being attentive

2.  Allowing the story to unfold

3.  Becoming aware of positive gestures

4.  Building rapport

5.  Getting clear on the message

6.  Remembering the message

7. Getting a sense of meaning

8.  Suspending judgment

9.  Confirming the message

10.  Replying to sender

11. Reviewing the aspects of the listening process