Helps both the feedback giver and receiver to develop their respective skills to make the whole communication experience more positive. This is done by concentrating on practical communication strategies that both parties can adopt during a one-off or ongoing exchange.
 

•  Identify the four stages of the effective feedback giving and receiving coaching and mentoring cycle (Understanding, Empathizing, Listening and Agreeing)

•  Recognize the characteristics of effective and ineffective feedback strategies in both directions

•  Formulate a personal action plan for developing your skills

 

1.  Your communication style

2.  Create a positive intent

3.  Describe your observations

4.  Recognize the behavior/action impact

5.  Consider the other person's response

6.  Discuss future possible solutions together

7.  Focus on the content of the specific feedback

8.  Listen calmly, attentively and clarify

9.  Acknowledge any concerns

10.  Avoid defending or over-explaining

11.  Welcome suggestions about improvement