A comprehensive program targeting the ins & outs of customer service. This front-line employee training program presents a framework for improving service quality where it counts, at the point of contact with the customer.

Participants will learn how to:

 

•  Recognize the challenges in an economy in which the customer has the power

•  Enhance their personal competencies in the area of service quality

•  Learn the whys that support specific customer service tactics

•  Understand the economic impact service quality can have - personally and for their organization

 

The Service Pro is a 2-day workshop program that provides the tools & techniques - and all-important motivation - to raise service to levels that can give your organization a competitive edge. Combining knowledge of customer situations with the latest customer research the comprehensive Service Pro program provides meaningful content compelling interactivity award-winning video segments and a concentrated learning format.

It teaches employees key concepts that win customers, drive referrals and enhance loyalty.