Effective Conflict Resolution helps to focus on how you deal with conflict situations of all types and to sharpen your ability to manage them effectively. Sound conflict resolution skills are a vital part of the communication process.

1. Identify the four stages of the conflict resolution cycle (Analyze, Discuss, Propose and Review)
2. Recognize the characteristics of effective and ineffective conflict resolution
3. Practice a number of resolution options
4. Formulate your personal action plan developing your conflict resolution skills

1. Diagnosing the conflict situation
2. Assessing different conflict responses
3. Applying the best resolution mode
4. Preparing for collaborative discussions
5. Establishing genuine dialogue and discussion
6. Building rapport and respect between parties
7. Proposing potential solutions
8. Moving towards agreement
9. Reviewing the agreed solution
10. Reviewing the resolution process
11. Progressively establishing early resolution systems